net24 Responsible Gaming —
A safe and healthy betting experience
Let entertainment be a source of enjoyment, not a problem. At net24, you stay in control of your play — with deposit limits, time-outs, and self-exclusion available.
Betting as a form of entertainment
net24 believes that online betting and casino games are purely a form of entertainment — not a financial solution or a source of income. Whenever you come to play on our platform, we want you to enjoy it in a fully informed and controlled way.
Millions of people in Bangladesh enjoy cricket betting, slot games, and live casino on net24. But like any form of entertainment, going beyond your limits can become a problem. That is why we are always ready to help you set those limits.
On this page you will find out how to set deposit limits, what the signs of problem gambling are, how to use self-exclusion, and where to get help when you need it. Your safety on net24 is our responsibility.
Quick Support
You are in control
net24 provides you with multiple safety tools so you always stay in full control of your betting experience.
Deposit Limits
You can decide how much you deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. To increase a limit you must wait through a cooling-off period, but you can lower it at any time.
Time Limits
Set how long you play in one go. When the time is up, net24 will alert you and, if needed, automatically pause the session. This helps you keep your daily routine intact.
Self-Exclusion
Need a break for a while? Temporarily close your account for a set period — starting from 7 days, for as long as you need. During the exclusion, logging in, depositing, or betting will be completely disabled.
Betting History Review
View the full history of all your deposits, withdrawals, and betting transactions. Understanding your own spending patterns makes it easier to avoid unnecessary over-betting. Transparency is the first step toward responsible gaming.
Loss Limit
Set a limit that automatically stops a session once you have lost a set amount. This feature helps you avoid the tendency to place more bets trying to recover losses — known as "chasing losses".
Awareness and Support
If you have any concerns about betting, contact net24 directly via live chat or email. Our support team is with you in Bengali, 7 days a week, 24 hours a day — with empathy, not judgment.
Recognise the signs of problem betting
When betting crosses the line from entertainment into a problem, certain signs begin to appear. If you see yourself or someone you know in the list below, now is the right time to seek support.
If these signs appear, contact net24 or activate self-exclusion yourself. No judgment — only support.
- After losing a bet, you place more bets trying to recover your losses and cannot break out of this cycle.
- You are spending money meant for rent, food, or other essential expenses on betting.
- You are hiding how much you bet from family or friends.
- Even when you want to take a break from betting, you keep coming back and cannot stop yourself.
- When you are not betting, you feel restless, anxious, or irritable.
- Your work, studies, or family responsibilities are suffering because you are spending too much time and attention on betting.
- You are continuing to bet by taking on debt or borrowing money from others.
The foundation of healthy betting habits
Keep these core principles in mind for a healthy betting experience — net24 will support you at every step.
Set a budget first
Bet only with money whose loss would have no impact on your daily life. Never think of betting as an investment or a source of income.
Stick to your time limits
Decide how long you will play before you start betting. Use a timer or an alarm. When the time is up, take a break.
Do not bet under stress
Avoid betting when you are feeling sad, angry, frustrated, or under pressure. Your ability to make decisions is reduced in these states, and the risk of greater losses is higher.
Never assume a win is guaranteed
Every bet is independent and the outcome is uncertain. Past wins or losses do not determine future results — this is the core reality of betting.
Take regular breaks
Do not play for long stretches at a time. Get up, walk around, and drink some water at least once an hour. Better decisions come from a fresh body and mind.
Talk to people close to you
If you have any concerns about betting, talk to a family member or a trusted friend. If you cannot resolve it on your own, reach out to the net24 support team for help.
6 steps to playing safely on net24
Following these simple steps will keep your betting experience enjoyable and safe at all times.
Set a deposit limit on your account
Log in, go to Settings, and set a daily or weekly deposit limit. The minimum deposit is ৳300.
Check your betting history regularly
Review your transaction history at least once a week and keep track of your total spending.
Use a time-out when you need a break
You can activate a temporary time-out at any time — instantly, no questions asked.
Use self-exclusion for a longer break
If you need a longer break, activate self-exclusion. No betting will be possible while the exclusion is in effect.
Go to live chat if you need support
Share your concerns in Bengali via net24's 24/7 live chat or at [email protected].
Confirm you are 21 or older
All net24 services are for adults aged 21 and above only. Opening an account for minors is strictly prohibited.
Deposit and Withdrawal Information
Keep in mind
Betting is never a guaranteed source of income. A loss is possible at any moment. Only place bets with money whose loss would not affect your standard of living.
Need help? We are here
If you have any concerns or problems with betting, you do not have to face them alone. The net24 support team is always by your side.
Live Chat Support
net24's live chat service is available 7 days a week, 24 hours a day. Speak in Bengali or English — whichever you prefer. You can also receive support while keeping your identity private.
Contact by Email
Send an email with a detailed description. Our team will respond to your message with empathy and offer as much help as possible.
Multilingual Service
Support is available in both Bengali and English. Language is no barrier to getting help — use whichever language you are most comfortable with.
For users 21+ only
All betting and casino services on net24 are for adults aged 21 and above only. Make sure minors cannot gain access.