net24 Terms & Conditions

General Provisions

These terms and conditions ("Terms") form a legal agreement between net24 ("Company", "we", "Platform") and its users ("Member", "you"). By using net24's website, mobile application, or any other digital service, you are considered to have fully accepted these Terms.

net24 is a secure and reliable online betting and casino platform that protects members' accounts and financial information through SSL encryption and fair play technology. The platform offers a range of entertainment gaming services including cricket betting, slot games, live casino, and sports betting.

If you do not understand or cannot accept any part of these Terms, please refrain from using the platform and contact our support team.

Account Registration & Management

Completing the registration process is required to become a member of net24. All information provided at the time of registration — including name, date of birth, contact details, and payment information — must be truthful, accurate, and complete.

2.1 Single Account Policy

Each individual may operate only one account. If a single person opens or operates multiple accounts, all associated accounts will be suspended and any bonuses or winnings may be forfeited.

2.2 Identity Verification (KYC)

net24 reserves the right to verify a member's identity at any time. Supporting documents may be requested before processing a withdrawal or in the interest of account security. Failure to provide the required documents in time may result in the temporary suspension of withdrawals or account services.

2.3 Account Security

Keeping your login credentials confidential is entirely your responsibility. net24 will not be liable for any loss resulting from a third party accessing your account. If you notice any suspicious activity, notify our support team immediately.

Eligibility & Age Requirement

The following eligibility criteria are mandatory to use the net24 platform:

• You must be at least 21 years of age.
• The information provided at registration must be accurate and legally valid.
• You must use your own account — using another person's account is prohibited.
• Officers, employees of net24, or members of their immediate family may not place bets on this platform.

If it is established that a member opened or operated an account while under the age of 21, that account will be closed immediately and all transactions will be considered void.

Bonuses & Promotions

net24 offers various bonuses and promotional offers. Each offer is available under specific conditions, and net24 reserves the right to withdraw a bonus if those conditions are not met.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 earns a ৳1,000 bonus giving a total balance of ৳2,000. Depositing ৳18,000 earns a bonus of ৳8,000 giving a total balance of ৳26,000.

4.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — the deposit amount is not included. The current requirement is 10 times (10x). Example: ৳1,000 bonus × 10 = ৳10,000 in bets must be placed before bonus winnings can be withdrawn.

4.3 General Bonus Terms

• Each bonus may be claimed once per member.
• Bonuses cannot be withdrawn directly from the account — winnings can only be withdrawn once wagering is complete.
• Details about bonus validity periods and eligible games will be specified separately with each offer.
• net24 reserves the right to modify, suspend, or cancel any bonus or promotion.

Deposits & Withdrawals

net24 currently supports three payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank.

5.1 Minimum Deposit

The minimum deposit amount for each payment method is ৳300.

5.2 Minimum Withdrawal

The minimum amount for each withdrawal request is ৳800. Requests below this amount will not be accepted.

5.3 Withdrawal Processing Time

Withdrawal requests are generally processed within 30 minutes to 3 hours. If KYC verification has not been completed or unusual activity is suspected, processing may take additional time.

5.4 Deposit Validity

Members must use a payment account registered in their own name. Deposits from third-party accounts will not be accepted and such transactions will be cancelled.

5.5 Fees & Charges

net24 does not impose any additional fees on deposits or withdrawals. However, your payment service provider (bKash, Nagad, Rocket) may apply their own transaction charges — net24 is not responsible for these charges.

Betting Rules

The following rules must be followed when betting on net24.

6.1 Bet Limits

Specific minimum and maximum bet limits apply for each game or market. These limits will be clearly displayed next to each game or event in the platform interface.

6.2 Bet Confirmation

Once a bet has been successfully confirmed, it cannot be changed or cancelled. Please verify all details before placing a bet.

6.3 Technical Issues

If a bet is not successfully recorded due to a network interruption or technical fault, that bet will be considered void and must be placed again. No compensation will be provided for such issues.

6.4 Incorrect Odds

If incorrect odds or a quote is displayed due to a technical error, net24 reserves the right to void that bet. The amount staked on an incorrectly quoted bet will be refunded.

Prohibited Activities

The following activities are strictly prohibited on the net24 platform:

• Operating an account on behalf of a minor.
• Collecting bonuses through fraudulent or deceptive means.
• Creating multiple accounts to take advantage of bonuses.
• Using betting software, bots, or automated systems.
• Hacking or attempting to breach the platform's security.
• Using or attempting to obtain another member's login credentials.
• Colluding with others to apply betting strategies that harm the platform's normal gameplay.
• Using the platform for money laundering or illegal financial transactions.

Responsible Gaming

net24 places the highest priority on responsible gaming. We believe that entertainment should remain entertainment and should never become a source of financial or emotional harm.

• Never treat betting or gaming as a primary source of income.
• Never invest money beyond your means.
• If you feel that gaming is getting out of your control, please contact our support team.
• Members can set their own deposit and betting limits on their account.
• A self-exclusion option — temporary or permanent — is available if needed.

For more details, please visit our Responsible Gaming page.

Account Suspension & Closure

9.1 Suspension by net24

net24 may temporarily or permanently close any account in the following circumstances:

• A breach of any provision of these Terms.
• If information provided is found to be false or misleading.
• If suspicious or fraudulent activity is identified.
• If documents are not submitted within the required timeframe for KYC verification.

9.2 Closure by the Member

Any member may close their own account. To do so, contact our support team. Any remaining balance (subject to wagering requirements being met) may be withdrawn before the account is closed.

9.3 Inactive Accounts

Specific policies may apply to the balance of accounts that have been inactive for an extended period. Please contact the support team for details.

Privacy & Data Protection

net24 is committed to protecting members' personal information. We use the data we collect only for the purposes of providing services, ensuring security, and fulfilling legal obligations. Personal information is not sold to third parties.

For full details on our privacy practices, please visit our Privacy Policy page.

Liability Limitations

net24 always strives to ensure the best service. However, the company bears no responsibility in the following cases:

• Losses caused by internet connection disruptions or technical failures by third parties.
• Unauthorized access to an account resulting from a member's own negligence or use of an insecure password.
• Service disruptions due to unexpected server downtime or maintenance.
• When any service must be restricted or discontinued due to legal or regulatory changes.

In any circumstances, net24's maximum liability will be limited to the amount you deposited in that specific transaction.

Terms and Conditions Changes

net24 reserves the right to modify these terms and conditions, in part or in full, at any time. Any changes will be considered effective from the moment they are published on the platform.

For significant changes, an advance notice will be sent to members through their registered contact details. If you continue to use the platform after any changes, you will be considered to have accepted the updated terms and conditions.

The "Last Updated" date at the top of this page always indicates the date of the most recent change.

Contact & Support

For any questions or complaints regarding these terms and conditions, please contact our support team. net24 provides support in both Bengali and English, 7 days a week, 24 hours a day.

• Get direct support via 24/7 live chat.
• Email: [email protected]

For more information, visit our FAQ page or go to the About Us page.