net24's Privacy Policy

Please read this Privacy Policy carefully before using the net24 platform. You may only use our services if you fully accept the terms set out in this policy. net24 treats the protection of your personal information as its highest priority, and this policy reflects that commitment.

1 Introduction & Definitions

This Privacy Policy ("Policy") applies to the online betting and casino platform operated by net24 ("we", "us"). When you access our services through the net24 website, mobile interface, or any other digital channel, you automatically agree to abide by this Policy.

The terms "user" or "you" in this Policy refer to any person, registered or unregistered, who accesses the net24 platform. "Personal information" means any information that can directly or indirectly identify an individual.

2 What Information We Collect

net24 may collect the following types of information in order to provide its services:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Password and security information provided when creating an account
• Payment-related information — identifying details required for transactions via bKash, Nagad, or Rocket mobile wallets
• Details from any documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, version, and operating system
• Your navigation path and click patterns on the platform
• Login times, session duration, and betting activity logs
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may collect limited information from payment providers or third-party verification services where needed to confirm a user's identity or to prevent fraud.

3 Purpose of Using Your Information

net24 uses the information it collects only for the following legitimate purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions — via bKash, Nagad, and Rocket
• For age and identity verification, in particular to prevent access by anyone under 21
• To provide customer support — via 24/7 live chat and email
• To prevent fraud, money laundering, and other unlawful activity
• To improve platform performance and resolve technical issues
• To comply with applicable laws and regulations
• To enforce responsible gaming policies

4 Disclosure & Sharing with Third Parties

net24 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who help us operate our platform — such as payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and security service providers. These partners receive only the information necessary to deliver the specific service and are bound by confidentiality agreements.

4.2 Legal Obligations

net24 may be required to disclose relevant information in response to a court order, legal process, or a lawful request from a government authority. In such cases, we will always provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving net24's business operations, user information may be transferred. Even in such cases, the terms of this Privacy Policy will continue to apply and users will be notified in advance.

5 Cookies & Tracking Technologies

net24 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform performance.

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to stop working properly.

6 Data Security Measures

net24 applies industry-standard technical and administrative measures to protect your personal information. Our key security measures are as follows:

• SSL (Secure Sockets Layer) encryption on all data transmissions
• Encrypted database management for stored information
• Two-factor authentication to prevent unauthorized account access
• Regular security audits and vulnerability testing
• Restricted internal access — only authorized staff can access the information
• A workforce trained in data protection

While we make every effort to protect your information, it is not possible to guarantee complete security on the internet. If you notice any suspicious activity, please notify our support team immediately.

7 Data Retention Period

net24 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required under applicable regulations.
• After account closure: Certain information may be retained for a specified period for legal compliance, dispute resolution, or fraud prevention purposes.

Once the designated retention period has ended, personal information is securely deleted or anonymised.

8 Your Rights

As a user of the net24 platform, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We are committed to providing it within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, please contact us to have it corrected. We are committed to keeping information accurate and up to date.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will assess your request and, where applicable, restrict the processing.

8.5 Right to Data Portability

Where applicable, you may receive your information in a structured, machine-readable format and request its transfer to another service.

To exercise any of the rights described above, please contact us. We will respond within 30 business days.

9 Privacy of Minors

net24 is strictly for users aged 21 and over. We do not knowingly collect any personal information from minors. If a minor has registered on our platform, their information will be deleted immediately and the account will be closed.

If a parent or guardian notices that their child is using our platform, please notify us at [email protected].

10 Third-Party Links & Services

The net24 platform may connect to third-party systems through the integration of game providers and other services. These third-party services have their own privacy policies, and net24 is not responsible for those policies. We recommend that you read the privacy policy of any third-party service separately.

11 International Data Transfers

Our servers and processing facilities may be located outside Bangladesh. In such cases, your information may be transferred to and processed in another country. net24 always ensures that appropriate safeguards are in place for such transfers and that your information remains protected in accordance with the terms of this Privacy Policy.

12 Changes to This Policy

net24 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify users through the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page will always reflect the most recent version. Previous versions may be provided upon request.

13 Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the net24 support team: